hoopoeh
Platforms
Empower you to organize your service at hyper scale
Learn how we are changing strategy from organic growth to investor driven growth

Our view on technology

 

Platform technology allows companies to scale their operations beyond what we previously thought possible. Achieving this goal always requires a solid underlying business model.

Companies offering high value services, typically face difficulties to quickly and efficiently reach scale. Traditional partner models put a brake on customer proximity, control and adoption speed.

We use proven technology to create self service environments for the end user. Clients use our technology both to automate the sales of their own solutions, as for facilitating partner solutions.

We have a complete and modular platform technology toolkit that enables us to build around the right customer journey and which makes connection with internal systems easy.

“Hoopoeh's Platform approach for Partner Management is within the Energy Sector simply revolutionary."

Lars Christianssen, Manager Energy Efficiency at EnBW

What makes our platforms great?

Easy to integrate
Enables fast digitization of complex processes
Mechanism for efficient partner management
Designed to generate hyper scale
Facilitates high customer intimacy
Offers advanced securitizing options
Self Service Technology

Hoopoeh developed unique self service technology that enables companies to better and faster scale their services: end users get access to an intelligent online Self Services Portal and are able to assemble a ready-to-go proposal. Instantly. Where most companies selling standard products have a web shop in place, for tailored solutions online sales things quickly gets more complex. Our technology enables quick digitization of all your product and sales parameters into an intelligent and scalable environment.

Customer Profiling

The idea behind a service is that is customer specific, and thus personalized. Our technology sets up pre-define basic customer profiles and subsequently quickly further develops specific online customer sub segments. The algorithms recognize identical profiles within these segments and pre-calculates the costs and savings of relevant solutions, thereby dramatically decreasing the time to deal.

Predictive Analytics

Our predictive analytics technology helps to differentiate between customers that are simply seeking information or those that are in concrete buying modus. Based on this distinction online and off line engagement actions can be implemented. Based on this sales departments can tailor their efforts with much higher return on effort. Besides that, visitors and potential clients will be treated according to their needs, resulting in higher engagement.

Product rating

Rating requires action. Both from the side of end user as from the side of the company. Our product rating technology is developed to be easily linked to concrete internal or external processes upon incidental or structural scores. Our aim is to automate the process behind a company response to customer feedback as much as possible. This enables a fast and customer centric environment.

Community Management

Many companies do not have the resources to scale out tailored services. With community management technology you facilitate customers sharing, discussing, evaluating and advising each other on your solutions. Part of the Community Management module is a Social Market Place where customers can place requests and place answers. Users in the community can evaluate solutions. As customer you can instantly conduct personalized pollings on specific subjects and place personalized messages.

 

Partner Management

Phase 1 to scale (new) solutions is often to collaborate with partners. They should be able to deliver the service on behalf of a company and operate as a Self Organizing ecosystem. For this purpose, we developed a Partner Portal that empowers the ecosystem Partners with a complete toolkit. Depending on their role in the ecosystem, partners are able to Manage the complete customer journey; Get access to client requests; Make proposals; Plan meetings; Attend partner events; See their product performance and Analyze market and customer data in order to optimize commercial effectiveness.

Self Service Technology
Self Service Technology

Hoopoeh developed unique self service technology that enables companies to better and faster scale their services: end users get access to an intelligent online Self Services Portal and are able to assemble a ready-to-go proposal. Instantly. Where most companies selling standard products have a web shop in place, for tailored solutions online sales things quickly gets more complex. Our technology enables quick digitization of all your product and sales parameters into an intelligent and scalable environment.

Customer Profiling
Customer Profiling

The idea behind a service is that is customer specific, and thus personalized. Our technology sets up pre-define basic customer profiles and subsequently quickly further develops specific online customer sub segments. The algorithms recognize identical profiles within these segments and pre-calculates the costs and savings of relevant solutions, thereby dramatically decreasing the time to deal.

Predictive Analytics
Predictive Analytics

Our predictive analytics technology helps to differentiate between customers that are simply seeking information or those that are in concrete buying modus. Based on this distinction online and off line engagement actions can be implemented. Based on this sales departments can tailor their efforts with much higher return on effort. Besides that, visitors and potential clients will be treated according to their needs, resulting in higher engagement.

Product rating
Product rating

Rating requires action. Both from the side of end user as from the side of the company. Our product rating technology is developed to be easily linked to concrete internal or external processes upon incidental or structural scores. Our aim is to automate the process behind a company response to customer feedback as much as possible. This enables a fast and customer centric environment.

Community Management
Community Management

Many companies do not have the resources to scale out tailored services. With community management technology you facilitate customers sharing, discussing, evaluating and advising each other on your solutions. Part of the Community Management module is a Social Market Place where customers can place requests and place answers. Users in the community can evaluate solutions. As customer you can instantly conduct personalized pollings on specific subjects and place personalized messages.

 

Partner Management
Partner Management

Phase 1 to scale (new) solutions is often to collaborate with partners. They should be able to deliver the service on behalf of a company and operate as a Self Organizing ecosystem. For this purpose, we developed a Partner Portal that empowers the ecosystem Partners with a complete toolkit. Depending on their role in the ecosystem, partners are able to Manage the complete customer journey; Get access to client requests; Make proposals; Plan meetings; Attend partner events; See their product performance and Analyze market and customer data in order to optimize commercial effectiveness.

Client
Amvest
Project objective
Service Experience
Segment:
Residential
Scope:
Netherlands
Running our Community Service App for Amvest

Amvest, one of the foremost Residential Fund Management firms in The Netherlands, wanted to experiment with new and better ways to serve their tenants.

De Spakler is the first residential building in The Netherlands that is climate neutral and offers 160 apartments. The apartments were sold completely digitally with a community based approach. The digital community based experience was continued in our Community Service App, offering Amvest tenants the following benefits:

  • – Digital onboarding  where tenants could directly find all relevant documents, e.g. contract, manuals, maps and cleaning schemes, in one place in their app;
  • – Community tooling to enable easy communal or private connecting between tenants
  • – Simple and central communication tooling between tenants and the property manager
  • – Survey & Polling mechanism to offer a level playing field for the tenants and offer Amvest efficient customer satisfaction insights
Client
E.ON
Project objective
Develop new streams of revenue
Segment:
B2B
Scope:
Benelux
B2B Market Place Energy Efficiency for E.ON

E.ON, Europe’s biggest energy company but facing the energy transition, required new revenue streams from added value services. At that point, there was no organizational structure to enable this, besides a small team of energy efficiency consultants. Our challenge was to build up an ecosystem of partners and a facilitating platform to make their solutions accessible to E.ON’s commercial customers.

With this platform, E.ON was the first in the European Energy market. The implication for their customers was instead of going through a paid and time consuming proces of benchmarking, energy audits and proposal discussions, the E.ON Store gave them access to all of this for free – instantly.

E.ON is currently evaluating the possibilities to use this platform technology  to also scale other services.

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Client
Phillips
Project objective
Business model from products to service
Segment:
Intelligent & Road Street
Scope:
Global
New ways to scale for Philips Lighting

Imagining selling light instead of lights is one thing. Actually transforming a 100 year proven business model is another thing

As part of a focused global team, we helped Philips Lighting to develop a framework to ignite the global market for Intelligent Outdoor Lighting.  The challenges were multifold. How to align a global sales force when markets are highly local and fragmented? How to make Pilots convert into business? How to develop service-based propositions per area? We used a bottom up approach by analyzing the local ecosystems per area and region, ranging from Middle East to the United States.

Based on our global framework, Phillips Lighting could successfully speed up her transformation towards a service-based company.

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Client
Danone Medical
Project objective
Business model from products to service
Segment:
Medical Nutrition
Scope:
Benelux
New service approach for Danone Medical

With Nutricia Medical Nutrition, Danone is leading the market for medical nutrition in several countries worldwide. Although the ageing society drives a stable organic growth, insurance companies increasingly placed pressure on margins.

From being over 120 years a research based, product driven company, the Nutricia brand required a more service oriented customer-centric market approach.

We assisted her in this transformation by re-imagining the end user perspective through the lense of the internal organization, partners, hospitals, competitors, insurance companies and comparable players in other nascent markets. We used the disconnects to develop a new customer centric service approach.

Based on our service approach, Danone could successfully manage a balanced stepwise transformation process.

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Client
Bouwinvest
Project objective
From partner management to platform
Segment:
Residential estate
Scope:
The Netherlands
Re-imagining residential estate management for Bouwinvest

Platform technology is also hitting the real estate market. Bouwinvest wanted to further investigate the scenario’s to facilitate value added services to their tenants. At this phase, property management companies fulfil the role of manager of daily complaints and practical and administrative necessities.

Based on in-depth interviews with tenants and services partners, we developed a business model and quantified the related turnover scenario’s for transforming Bouwinvest into a platform that facilitates an ecosystem of services partners.

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Client
DELTA
Project objective
Build Smart Home Platform
Segment:
Retail
Scope:
Netherlands
B2C Service Platform for DELTA

DELTA, a Dutch regional multi-utility company, wanted to scale out their added value services, but faced barriers on the required business model and related platform infrastructure.  We redefined the customer value from reducing residential operational energy costs, to increasing the taxation value of residential houses and apartments through energy efficiency measures.

Within 12 weeks we have developed a fully automated platform. It enabled users to develop their own plan and related proposal to upgrade their house, completely online. No off site consultants needed. The fulfillment was also processed fully automated via our Partner Portal.

DELTA was the first energy company on the Dutch residential market, to offer such service to their customers.

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Client
EnBW
Project objective
Automate lighting sales
Segment:
Small and Medium Enterprises
Scope:
Germany
Lighting Platform EnBW

EnBW, a German Utility with an EBIT of 2.77 billion euro’s in 2015, focused on speeding up her innovation pipeline for the SME market. Theme’s like customer proximity, new business models and digital are key pillars of the strategy of the coming years.  Lighting was already a proven solution, but an efficient and scalable route to market was lacking. They approached Hoopoeh to develop for them a Lighting Platform that would dramatically cut down on complexity and delivery speed and at the same time would provide learnings to support their key strategy.

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Client
FYEO Medical
Project objective
Employee Learning Platform
Segment:
Eye Surgery
Scope:
Benelux
Employee Learning Platform FYEO Medical

FYEO Medical, one of Europe’s most forward thinking eye surgery clinics, realized an average annual growth rate of 100% during the last 3 years. Before this growth could take place, we helped FYEO to make the required transformation. To make sure that employee capabilities are in sync with company growth, we developed a learning platform that manages the dissemination of knowledge within the company. As part of vision to further decentralize autonomy to self learning teams, the platform facilitates personalized self assessments around diverse eye care related topics.

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